Speaks · inbound
AI secretary on the line
The AI secretary answers inbound calls 24/7, holds a natural conversation on your script, captures the data you need into fields and transfers to a live operator on your rules — without hanging up. After the transfer it stays on the line: it keeps recording and prompts the human in real time — a short summary of the conversation, the next action, warnings and the fields already captured. No inbound call is lost, and every call flows straight into the shared analysis loop.
- 0:00AI answers
- 0:32Collects data
- 1:10Transfers to agent
- Client already called yesterday — topic: return
- Don't forget to confirm the delivery address
Key facts
- What it does
- Answers inbound calls 24/7, holds a scripted conversation, captures data and transfers to a human on conditions — while staying on the line.
- Stays after transfer
- After a transfer the agent doesn't leave the call: it keeps recording and prompts the operator with live on-screen hints.
- Live prompts
- The dialogue summary, next action, warnings and captured fields update in real time while the operator is talking.
- Data capture
- Configurable required fields with validation are captured right in the dialogue and flow into record fields and your CRM.
- Line modes
- "Always warm" for an instant answer; "on demand" is cheaper for quiet lines. Callers can interrupt (barge-in).
Answering and qualifying inbound calls
The secretary picks up on the first ring at any hour, runs the conversation on your script, and decides on its own who needs a human and who can be closed without one.
- Answers inbound calls 24/7 — no call goes to the missed pile.
- Holds a natural dialogue: greeting, persona and goal are configured for the line.
- Qualifies the request and gathers context before an operator ever joins the call.
A transfer with context, not a cold handoff
When a human is needed, the agent transfers the call on your rules — but hands the operator the full context of the conversation, not an empty line.
- Transfer rules based on the dialogue's conditions: to the right operator or another scenario.
- The operator instantly sees who is calling, why, and what's already been established — no "tell me again".
- The captured fields and summary travel with the transfer, so the caller never repeats themselves.
Prompter mode after the transfer
After the transfer the secretary stays on the line as the operator's co-pilot: it listens to the conversation and prompts in real time without stepping into it.
- A live summary and next action update on screen while the operator talks.
- Warnings about risks and highlighting of required fields not yet captured.
- Recording and live monitoring continue across the whole conversation, including the part with the human.
Scenarios and fields without code
The entire secretary scenario is built from settings: you describe what it asks and what it collects, no development required.
- Configurable fields with required/validation rules — exactly what the secretary must find out.
- Persona, goal, greeting, language (BCP-47), TTS voice and dialogue LLM model — all as settings.
- Every call is transcribed automatically, scored with metrics and topics, and pulled into analytics.
Product
AI secretary on the line
- 1
Describe the line's scenario
Set the secretary's persona, goal, greeting and the required fields to collect on an inbound call.
- 2
Configure transfer rules
Describe under what conditions a call goes to a live operator or another scenario.
- 3
Turn on prompter mode
Choose what to show the operator after a transfer: summary, next action, warnings and captured fields.
- 4
Listen and improve
Inbound recordings enter analytics, and the metrics and knowledge from them help you calibrate the scenario.
FAQ
Frequently asked questions
What happens when the secretary transfers a call to a human?
It doesn't leave the call. After the transfer the agent stays on the line, keeps recording and switches to prompt mode: on screen the operator sees a short summary of the dialogue, the next action, warnings and the fields already captured — in real time, while the conversation is live.
How is this different from a regular answering machine or IVR menu?
The secretary holds a natural conversation in the caller's language, understands free-form answers and lets itself be interrupted (barge-in) instead of routing through a tone-button tree. It captures structured data into fields, decides on its own when a human is needed, and hands the operator the full context rather than an empty line.
Does the operator get a cold handoff?
No. Along with the transfer the operator gets the full context: who is calling, why, and what's already been established. The caller doesn't have to repeat what they told the secretary, and the captured fields and summary travel with the transfer.
Do I need to program the scenario?
No. The scenario, persona, goal, greeting and captured fields with required/validation rules are configured without code. The language, TTS voice, recognition engine, dialogue LLM model and transfer rules are all set the same way.
What happens to calls after the conversation?
Every inbound call enters the same analysis loop as every conversation: transcription, metrics, topics, auto-tags, dashboards and semantic search. The captured fields flow into the record and your CRM, and the knowledge from calls feeds back into configuring the secretary itself — the flywheel closes.
Related capabilities
Use cases with the AI secretary
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