Speaks · inbound 24/7
24/7 call intake without growing the team
The AI secretary answers inbound calls around the clock — at night, at peak hours and on holidays, when operators are off or short-staffed. It runs a natural dialogue, collects the request into structured fields, and escalates the urgent ones right away by your rules. In the morning the team opens not a voicemail box or a "call back later," but a ready list of requests with fields — and simply works through it.
The problem
Calls don't follow business hours: a customer calls at night, during the whole shift's lunch or on a holiday — and there's no one to pick up. Some of these are lost requests and lost money, some are urgent situations that wait until morning for someone to listen to the answering machine.
The classic answers fail in different ways. An answering machine just asks people to call back — half of them don't. Keeping a night shift or a call center for rare peaks is expensive and doesn't scale. And voicemail leaves you a dozen rambling recordings that still have to be listened to and sorted by hand.
As a result intake throughput is capped by the number of people and their schedule. A spike in requests and the queue grows; night falls and calls go nowhere. There's neither a guarantee the request will be captured, nor a structure to quickly grasp in the morning what happened overnight and what's urgent.
How the platform solves it
- 1
Set up the intake scenario
Define the secretary's goal, persona and greeting, plus the request fields — exactly what to collect (name, question, urgency) with required flags and validation.
- 2
The secretary answers around the clock
The agent takes inbound calls at any hour: it runs the dialogue in the customer's language, responds to the scenario and lets itself be interrupted (barge-in) — this is no "button tree."
- 3
The request is collected into fields
Instead of rambling voicemail the agent structures the conversation: it fills the configurable request fields, and the transcript is saved alongside them.
- 4
Urgent — instant escalation
By the scenario and automation rules, urgent requests are escalated immediately: a conditional transfer, plus a notify (email) or a webhook to the on-call person.
- 5
In the morning — a structured list
The team opens a list of requests with fields and topics, not an answering machine: you can see what happened overnight, what's urgent and what can wait its turn.
The result
Call intake stops depending on the schedule and the number of operators: requests are captured around the clock, the urgent ones are raised right away, and in the morning the team works with a list rather than a pile of voice messages.
- No call at night, at peak or on a holiday goes nowhere — the secretary answers and captures the request.
- Intake throughput isn't capped by headcount: a rising load needs no night shifts or call center.
- The urgent doesn't wait until morning — rule-based escalation raises critical requests right away.
- In the morning — a structured list of requests with fields and topics, ready to work through, not an answering machine.
Key facts
- What it does
- Answers inbound calls 24/7 — at night, at peak and on holidays — runs the dialogue and collects the request into fields.
- Capturing the request
- Configurable fields with required flags and validation; the transcript is saved alongside the fields — instead of rambling voicemail.
- Urgent
- Rule-based escalation: a conditional transfer plus automation actions — a notify (email) or a webhook to the on-call person.
- In the morning
- A structured list of requests with fields and topics, not answering-machine messages.
- Closes the flywheel
- Recordings of night calls flow into the shared analysis loop — metrics and topics improve the intake scenario.
FAQ
Frequently asked questions
How is this better than a plain answering machine or voicemail?
An answering machine asks people to call back, and voicemail leaves rambling recordings you have to listen to by hand. The AI secretary instead runs a dialogue, collects the request into structured fields and saves the transcript — in the morning you work with a ready list of requests, not a pile of messages.
How are urgent requests handled at night?
By the scenario and automation rules: the agent can transfer the call conditionally, and also send a notification (a notify action by email) or a signed webhook to the on-call person. The urgent is raised right away instead of waiting until morning.
Do I need to grow the team for night calls and peaks?
No — that's the point. The secretary takes inbound calls around the clock and at peak hours without night shifts or a call center, so a rising load needs no rise in payroll.
What exactly does the secretary collect in the conversation?
Configurable request fields with required flags and validation — for example, name, the gist of the request and urgency. What to collect is up to you in the scenario; the fields and the transcript are saved with the recording.
How does this connect to the rest of the platform?
Every night call lands in the same analysis loop as all conversations: transcription, metrics, topics, auto-tags, dashboards and semantic search. The data and knowledge from calls flow back into tuning the intake scenario — the flywheel closes.
Solutions
By industry
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